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If the power supply craps out after only 20 hours use and Panasonic can't do anything about other than make the consumer jump thru hoops or get upsold then I'll look for a company that stands behind their product. They direct the consumer to a local independent repair facilty that charges close to $200 up front. I was looking for a mid range theatre system to compliment my Panasonic TV which I like.January 2010 - The unit won't power up. I really felt I had accomplished something when I eventually got to a human being. The process is very unhelpful and unfriendly. I felt conned by the time I got thru the process and oh btw "we're changing the product so everything will be new in March, can you contact us then. Although the unit is barely out of warranty on time the power supply crapped out. Try to navigate the Customer Support system or talk to the staff at Panasonic.
By the time you can get anything accomplished you might as well of saved your time and effort and just purchased something new.I wasted the time and I'm buying something new but it won't be from Panasonic. we do have some great blue ray deals for $900." I wanted my $363 unit repaired or replaced and my choices ended up to be to pay a minimum of $200 for the repair estimate or a $900 Blue Ray.Not only will I hold myself back from waiting 3 months to make the purchase but it sure as heck won't be from Panasonic. I purchased my Sc-PT960 on 11/17/08. I doubt we had more than 20hrs use.Here's the thing. Their customer satisfaction system isn't.
I realize most systems in this price range don't but for those unknowing souls out there, here is your heads up. This is not the case on any external device such as a wdtv, roku, or any media player. Excellent sounding system, with great high and low range. Only complaint is that it is advertised as having dts decoding capability. It only decodes when using the built in dvd player.
In my case, this unit is used in a vacation home where it is used rarely. When it happened again, they wouldn't pay for it and offered me a coupon for a discount off the price of a new one. So effectively it was only used a few months worth in a normal home.The wireless surround sound isn't exactly wireless either. Here is why you should run away from this product: The DVD changer cartridge is flawed. Just beware, and if you can find one with a single drawer dvd consider it. I think a consumer should expect a reasonable number of years service from an electronic component.
There is a fairly large base unit that is wireless and the speakers are wired to the base unit.This is a great price point for a home theatre system, so I know how tempting it is. I've read decent reviews on this product and for the most part feel this is a good product for the money when it comes to the audio/visual reproduction. DVD's get stuck inside the mechanism and you can't get them out.My unit was repaired once and paid for by Panasonic. It's not abused, overused or misused.
The sound is fantastic, but don't let the "wireless" catch phrase mislead you.the surround sound speakers are connected via speaker wire to a box that provides the sound remotely.easy set up though, and happy with purchase.I bought one refurbished for over 1/2 off "new" price, and it is perfect.
Connected with HDMI to take advantage of the one button/one remote feature. I'm very happy. Combined this HTiB with a new Panasonic Plasma. This system works very well, was easy to setup, and is easy to run.
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